7-14 business days. Every item is sustainably made by hand, designed with intention and then finished in our reusable and recyclable packaging. During peak times (sales, promotions, etc.) our production lead-time may be 10-14 business days.
Due to the intimate nature of our products, we do not accept any exchanges on our intimates. In the unlikely event that the incorrect item was received, we will gladly exchange it (shipping charges will apply).
For more information about our design process or general information, please visit our website at www.fleurintimates.co.za.
Refunds can be done within 14 days of purchase for defective goods, subject to vendor warranty policy.
Used goods that are not defective at delivery or within 7 days, cannot be returned.
Items such as lingerie, cosmetics, beauty and hygiene products, cannot be returned. On a case by case basis, we can certainly consider store credit. Cosmetics, beauty and hygiene products that may arrive, past expiry date, shall be replaced at no cost to the customer.