Ready to ship in 1-2 weeks
How much is it to courier locally?
We have a flat rate of R90 throughout South Africa.
We unfortunately don’t use the SA Postal Service.
How long does it take for me to get my beautiful garments from you?
We take a maximum of 12 working days, excluding courier to get your intimates to you, all our lingerie and loungewear is made by hand which takes a little longer.
Can I return or exchange my SEA LEMON Intimate Apparel garment?
Regrettably we don’t have any exchanges on our garments due to hygiene reasons and the delicacy of lingerie and loungewear. We regrettably do not offer refunds on any of our garments.
If you received the incorrect item or in the very unlikely case of a defect item:
Please send us a mail at firstname.lastname@example.org .. All garments need to be returned within 7 days of purchase, in the original packaging, unwashed and unworn. All sales with SEA LEMON Intimate Apparel are final after 7 days of purchase.
SEA LEMON Intimate Apparel is not liable for the cost of the courier, we cannot be held responsible for lost or damaged parcels back to our studio in Johannesburg.
If the garment is damaged or flawed, please send us a mail immediately with your order number and a picture of the garment.
*please note, this does not apply to normal wear and tear. Have a look at our Care Instructions to ensure you look after your beautiful, handmade garments.
Refunds can be done within 14 days of purchase for defective goods, subject to vendor warranty policy.
Used goods that are not defective at delivery or within 7 days, cannot be returned.
Items such as lingerie, cosmetics, beauty and hygiene products, cannot be returned. On a case by case basis, we can certainly consider store credit. Cosmetics, beauty and hygiene products that may arrive, past expiry date, shall be replaced at no cost to the customer.